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Network Management Solutions

IT Helpdesk - Technical Support

IT – Santa Cruz, California
Department IT
Employment Type Full-Time
Minimum Experience Experienced
Compensation DOE

IT Helpdesk - Technical Support Professional

If you are a skilled technical customer service expert and desire to have a long career making technology work for businesses, we want to talk to you. We are a fun group of local tech-loving people who take pride in our work and the company. We provide personalized service and detailed attention to our client’s business IT needs as if they were our own.

This key position is a member of the service team and is responsible for providing swift resolutions to technical problems presented by our business customers. You have a talent for answering questions or resolve computer problems for clients in person, or via telephone or electronically so that it is painless for the client. Supporting the service ticket board while working on assigned projects per urgency and SLA's. Level 1 - 2 Tech-incident resolution, clear-concise documentation of issues, answering the help desk phone are all part of this dynamic position to ensure above average customer satisfaction. 

Reasonable accommodations may be made to individuals with disabilities to perform these functions.

To perform this job successfully, the following skills and abilities are required:

  • Excellent listening skills and the ability to explain directions clearly.
  • Ability to build positive and collaborative relationships with clients and co-workers.
  • Ability to provide and maintain detailed documentation for each job.                        
  • Strong computer skills and the ability to effectively communicate through e-mail.
  • Knowledge of Microsoft Operating Systems and Applications.
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
  • Ability to work with little supervision and interface with managers when problem-solving.
  • Prior experience with Customer Service and Support Ticketing Systems.

Previous Experience Recommendations:

  • 2 years plus Customer Service in the tech industry.
  • Microsoft Certified Professional (MCP) is a plus.
  • Experience in computer networking.                  
  • Some experience in managing end client networks.

This position provides outstanding advancement and growth opportunities by further developing your technical skills through company training, working with the latest technology and learning from other technicians.

Please visit our website to pre-qualify yourself prior to submitting your application:

- Must pass a background check.

- Casual-professional dress code, tech office environment.

- Full-time position with full medical benefits and generous PTO

- Compensation will be based on skills/experience.

Local Northern or Central Coast California Candidates preferred this is NOT a telecommute position.

No phone calls or drop-ins, please.

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  • Location
    Santa Cruz, California
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